The Team at Baycrest Village
The team at Baycrest Village is comprised of professional and passionate individuals dedicated to exceptional senior care.
Our goal is to help our residents achieve maximum independence, while supplying excellent social, physical and emotional support. We offer exceptional wellness programs, social activities and health care in a family atmosphere to create a community you will enjoy calling home. Our team of dedicated and compassionate staff is there when you need them.
Theresa Heis, Director of Operations at Baycrest Village
Theresa is experienced in managing high paced business environments and is well versed in developing policies/procedures, regulatory compliance, quality performance, and has a strong technical command of budgetary management, financial reports, strategic business and financial planning. Theresa has a serious commitment to excellence in public relations and service. In addition she has a competent knowledge base of federal and state regulations governing skilled nursing homes.
Experience includes being a Licensed Nursing Home Administrator for 27 years and an Administrator of Assisted Living and Residential Care Facilities. Theresa has earned an excellent reputation for providing quality services and care, building and working with teams, human resource management, union contract adherence, financial management, marketing and public relations, and the business office management of investment properties, acquisitions, and sales.
Educationally Theresa has a Bachelor of Science in Business Administration from Portland State University, additional coursework in psychology and business law, and her Certification as a Dietary Manager. She also obtained and continues to maintain her Assisted Living Facility Administrators certification.
In her personal life Theresa is involved with her two children’s school life, career and community events. She enjoys music, playing the piano, oil painting, writing and has had several short stories published. She and her family recently enjoyed building a new home.
Krystal Elzner, Evergreen Court Manager
Krystal Elzner is the Community Manager of Evergreen Court and Community Relations Director of Baycrest Village. She has been in the senior care industry since she was ten years old, holding positions such as volunteer, caregiver, certified nurse's aide, certified medication aide and her current roles. She received her Associates Degree in Applied Science with a specialty in Medical Office from Klamath Community College in June 2011.
"Working for Baycrest gives me the opportunity to help our seniors find a place where they can live the rest of their lives and be safe, happy and health," Krystal explains.
"My heart is filled with joy every day that I come to work and get to be part of all of our residents' lives in the best way possible."